What is your return policy?
You have 30 days from the day your order arrives to request a return. Items must be unopened, unused and in their original packaging. For health and safety reasons we cannot accept returns on opened drops, gels, ointments, lens solutions, lid cleansers, supplements, or devices that contact the skin or eyes. Email support@eyeclub.ca to start one.
How long does shipping take?
Orders are prepared within 1 to 2 business days, then shipped with Canada Post. Delivery time after that depends on where you are and is estimated by the carrier at checkout. You will get a tracking number by email once it ships.
Where do you ship?
Anywhere in Canada. We do not ship outside Canada at this time.
Can I pick up my order at the clinic?
Yes. Choose Pickup at checkout instead of Ship, and collect your order at the clinic, 1854 Laurier St in Rockland. There is no charge for pickup and we will email you when your order is ready.
Is shipping free?
Shipping is free on orders over $100. Below that, Canada Post rates are calculated at checkout based on your address and the weight of the order.
How can I track my order?
Once your order ships you will receive a confirmation email with a tracking number, which you can use on the carrier's website.
Can I subscribe and save?
Most of our everyday products can be ordered on a subscription: you pick delivery every 4, 8 or 12 weeks and save 10% on each one. You can change the frequency, skip a delivery, or cancel at any time from your account, with no fee and no reason needed.
What payment methods do you accept?
Visa, Mastercard and American Express, plus Shop Pay, Apple Pay, Google Pay and PayPal.
Can you tell me which product I should use?
We can tell you what we stock and why it is on the shelf, but what is right for your eyes specifically is a conversation with your optometrist. Products sold here are not a substitute for an eye examination.