Cancellation policy

Subscriptions and cancellations

Subscribe & Save 10%
Most of our everyday products can be ordered on a subscription. You pick the delivery frequency, every 4, 8 or 12 weeks, and you save 10% on every delivery. Accessories like cloths, wipes and masks are one-time purchases only.

How it works
Your payment method is stored securely by Shopify and charged with each delivery. Nothing is charged between deliveries.

Change, pause or cancel
You stay in control the whole time. You can change the frequency, skip a delivery, or cancel altogether from your customer account, or through the management link included in every confirmation email. Do it before the next delivery date so that order is not prepared.

There is no cancellation fee and you do not need to give a reason. If you would rather we handled it, email support@eyeclub.ca and we will do it for you.

One-time orders
To change or cancel a one-time order that has not shipped yet, email us as soon as you can at support@eyeclub.ca. If it has already shipped, our return policy applies.