Refund policy
Return policy
You have 30 days from the day your order arrives to request a return.
To be eligible, the item must be unopened, unused and sealed in its original packaging, with tags attached. You will also need your receipt or proof of purchase.
To request a return, email us at support@eyeclub.ca and we will send you instructions. Items sent back without requesting a return first cannot be accepted.
Return address
1854 Laurier Street
Rockland, Ontario K4K 1M5
Canada
Who pays for return shipping
- We pay if the item is defective, damaged, or the wrong product was sent. We will provide a prepaid shipping label.
- You pay return shipping for a change of mind. There is no restocking fee.
Damages and issues
Please inspect your order when it arrives. If anything is defective, damaged or incorrect, contact us right away and we will make it right.
Non-returnable items
For health and safety reasons, we cannot accept returns on the following once opened or unsealed:
- eye drops, gels and ointments, including single-dose vials whose pouch has been opened;
- contact lens solutions and care products;
- eyelid cleansers, wipes and foams;
- supplements and vitamins;
- masks, compresses and other medical devices that contact the skin or eyes.
We also cannot accept returns on gift cards or final-sale items.
Exchanges
The fastest way to get the item you want is to return the one you have and place a new order once the return is accepted.
Refunds
We will let you know once we have received and inspected your return, and whether the refund is approved. If it is, the amount goes back to your original payment method within 5 to 10 business days. Your bank or credit card company may take a few extra days to post it.
If more than 15 business days have passed since your refund was approved and you still have not received it, email us at support@eyeclub.ca.
Nothing in this policy limits your rights under Ontario's Consumer Protection Act.