Privacy policy

Privacy policy

EyeClub is the online store of Rockland Optometry. This policy explains what personal information we collect, why, who we share it with, how long we keep it and what your rights are.

We follow Quebec's Act respecting the protection of personal information in the private sector as amended by Law 25, and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Person responsible for the protection of personal information
This role is held by the person exercising the highest authority at EyeClub. For any question or request about your personal information, contact us:
support@eyeclub.ca
P.O. Box 209, Rockland, Ontario K4K 1K3

What we collect

  • Contact details: name, email, phone, shipping and billing address.
  • Order details: products bought, amounts, language preference, and subscription history.
  • Communications: emails you send us, and your newsletter consent.
  • Technical data: IP address, device and browser type, pages viewed.

We collect no health information. We do not ask for a prescription, a diagnosis, or a health card number, and you should never send us one. Buying eye drops on eyeclub.ca does not create a clinical record.

Payment information
Your card number is handled directly by Shopify Payments and its processors. We never see it and we do not store it. For a subscription, Shopify securely stores the payment method in order to charge each delivery.

Why we use it

  • to process and deliver your orders, including subscriptions;
  • to contact you about an order, a return or a refund;
  • to send newsletters, only where you have consented;
  • to prevent fraud and keep the store secure;
  • to meet our tax and legal obligations.

Who we share it with
We never sell your personal information. We share it only with the providers that let us run the store:

  • Shopify: store hosting, order and payment processing;
  • Canada Post: parcel delivery;
  • Klaviyo: email and newsletter delivery.

Some of these providers store or process data outside Quebec and Canada, including in the United States, so their facilities may be subject to the laws of those countries. We choose established providers who are contractually bound to protect your information.

Cookies and tracking
Our site uses cookies that are necessary for it to work, such as remembering your cart. Others measure how the site is used and personalise our emails. You can refuse the latter through the consent banner and change your choice at any time.

How long we keep it

  • Orders and invoices: seven years, as Canadian tax rules require.
  • Customer account: as long as your account exists, then twenty-four months of inactivity.
  • Newsletter subscription: until you unsubscribe, after which we keep only the record of the withdrawal.
  • Service emails: twenty-four months.

After those periods the information is destroyed or anonymised.

Automated decisions
We make no decisions about you based solely on automated processing, and we build no profiles beyond personalising our emails.

Your rights
At any time you may:

  • see the information we hold about you;
  • have it corrected if it is wrong;
  • ask us to delete it;
  • receive a copy in a structured, commonly used technological format;
  • withdraw consent, for example to newsletters;
  • ask us to stop disseminating a piece of information.

Email support@eyeclub.ca. We respond within 30 days at the latest.

If you are not satisfied with our answer
You may complain to the Commission d'accès à l'information du Québec, or to the Office of the Privacy Commissioner of Canada.

Privacy incidents
If an incident presents a risk of serious injury, we will notify you and the relevant authorities, and record it in a register, as the law requires.

Changes
Any change will be posted on this page with a new last-updated date.